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input{flex:1;border:none;background:none;outline:none;color:var(--color-text);font-size:var(--text-sm);font-family:inherit}.icon-btn{position:relative;display:grid;place-items:center;width:32px;height:32px;border:none;background:none;border-radius:10px;color:var(--color-text-muted);flex:none;cursor:pointer}.icon-btn:hover{background:color-mix(in srgb,var(--color-surface) 70%,transparent);color:var(--color-text)}.who-logout{flex:none}.main{flex:1;overflow:auto;padding:30px 38px 40px 32px}.page-head{display:flex;align-items:flex-start;justify-content:space-between;gap:var(--space-4);flex-wrap:wrap;margin-bottom:var(--space-5)}.page-title{font-size:var(--text-3xl);letter-spacing:-.03em}.page-sub{margin:6px 0 0;font-size:var(--text-sm)}.live{display:inline-flex;align-items:center;gap:6px;color:var(--color-success);font-weight:var(--weight-bold)}.live i{width:8px;height:8px;border-radius:50%;background:var(--color-success)}.card{background:color-mix(in srgb,var(--color-surface) 96%,transparent);border:1px solid var(--color-border);border-radius:var(--radius-lg);box-shadow:var(--shadow-md);margin-bottom:var(--space-3);-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px)}.card-head{display:flex;align-items:center;justify-content:space-between;padding:var(--space-4) 18px;border-bottom:1px solid var(--color-border)}.card-head h2,.card-head h3{font-size:var(--text-md)}.card-hint{color:var(--color-text-muted);font-size:var(--text-xs);font-weight:var(--weight-semibold)}.card-body{padding:18px}.chip{display:inline-flex;align-items:center;gap:5px;padding:3px 10px;border-radius:var(--radius-pill);font-size:var(--text-xs);font-weight:var(--weight-bold);white-space:nowrap}.chip-ok{background:var(--color-success-soft);color:var(--color-success)}.chip-no{background:var(--color-danger-soft);color:var(--color-danger)}.chip-info{background:var(--color-brand-soft);color:var(--color-brand-strong)}.chip-neutral{background:var(--color-surface-soft);color:var(--color-text-muted);border:1px solid var(--color-border)}.chip-gold{background:var(--color-gold-soft);color:var(--color-gold-text)}.chip-platinum{background:var(--color-platinum-soft);color:var(--color-platinum-text)}.field{display:flex;flex-direction:column;gap:6px}.field span{font-size:var(--text-xs);font-weight:var(--weight-bold);color:var(--color-text-muted)}.field input,.field select,.field textarea{padding:11px 13px;border:1px solid var(--color-border);border-radius:var(--radius-md);background:var(--color-surface-soft);color:var(--color-text);font:inherit}.field textarea{resize:vertical;min-height:72px}.field input:focus-visible,.field select:focus-visible,.field textarea:focus-visible{outline:2px solid var(--color-brand);outline-offset:1px;border-color:var(--color-brand)}.form-error{display:flex;align-items:center;gap:6px;margin:0;padding:9px 12px;border-radius:var(--radius-md);background:var(--color-danger-soft);color:var(--color-danger);font-size:var(--text-sm);font-weight:var(--weight-semibold)}.btn{display:inline-flex;align-items:center;gap:7px;padding:9px 15px;border:1px solid var(--color-border);border-radius:var(--radius-md);background:var(--color-surface);color:var(--color-text);box-shadow:var(--shadow-sm);font-weight:var(--weight-bold);font-size:var(--text-sm);transition:border-color var(--duration-fast) var(--ease-out)}.btn:hover{border-color:var(--color-border-strong)}.btn-primary{background:var(--color-brand);border-color:var(--color-brand);color:var(--color-on-brand)}.btn-primary:hover{background:var(--color-brand-strong);border-color:var(--color-brand-strong)}.avatar{display:grid;place-items:center;border-radius:var(--radius-pill);background:var(--color-brand);color:var(--color-on-brand);font-weight:var(--weight-bold)}.avatar-md{width:34px;height:34px;font-size:var(--text-sm)}.avatar-lg{width:54px;height:54px;font-size:var(--text-xl);background:var(--gradient-brand);font-weight:var(--weight-extrabold)}.state{display:flex;flex-direction:column;align-items:center;gap:var(--space-3);padding:var(--space-10) var(--space-4);text-align:center}.state-icon{display:grid;place-items:center;width:44px;height:44px;border-radius:var(--radius-md);background:var(--color-surface-soft);color:var(--color-text-muted)}.state-icon-danger{background:var(--color-danger-soft);color:var(--color-danger)}.state-title{margin:0;font-weight:var(--weight-bold);font-family:var(--font-display)}.state p{margin:0}.skeleton-rows{display:flex;flex-direction:column;gap:var(--space-2);width:100%;max-width:420px}.skeleton{height:16px;border-radius:var(--radius-sm);background:linear-gradient(90deg,var(--color-surface-soft),var(--color-border),var(--color-surface-soft));background-size:200% 100%;animation:shimmer 1.3s var(--ease-out) infinite}.skeleton:nth-child(2){width:80%}.skeleton:nth-child(3){width:60%}@keyframes shimmer{to{background-position:-200% 0}}.kpis{display:grid;grid-template-columns:1.3fr 1fr 1fr 1fr;gap:var(--space-3);margin-bottom:var(--space-3)}.kpi{padding:18px;background:var(--color-surface);border:1px solid var(--color-border);border-radius:var(--radius-lg);box-shadow:var(--shadow-md)}.kpi-hero{background:var(--gradient-hero);border:0;color:var(--color-on-brand)}.kpi-label{display:flex;align-items:center;gap:7px;font-size:12.5px;font-weight:var(--weight-bold);color:var(--color-text-muted)}.kpi-hero .kpi-label{color:color-mix(in srgb,var(--color-on-brand) 85%,transparent)}.kpi-value{margin-top:var(--space-3);font-size:var(--text-3xl);font-weight:var(--weight-extrabold)}.kpi-hero .kpi-value{font-size:var(--text-4xl)}.kpi-delta{margin-top:9px;font-size:12.5px;font-weight:var(--weight-bold)}.kpi-chip-w{background:color-mix(in srgb,var(--color-on-brand) 18%,transparent);padding:3px 9px;border-radius:var(--radius-pill)}.grid-2{display:grid;grid-template-columns:1.7fr 1fr;gap:var(--space-3)}.grid-2>.card{margin-bottom:0}.bars{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:var(--space-3)}.bar-row{display:flex;justify-content:space-between;margin-bottom:6px}.bar-label{font-weight:var(--weight-semibold);text-transform:capitalize}.bar-track{height:8px;border-radius:var(--radius-pill);background:var(--color-surface-soft);overflow:hidden}.bar-fill{display:block;height:100%;border-radius:var(--radius-pill);background:var(--gradient-brand)}.data-table{width:100%;border-collapse:collapse;font-size:var(--text-sm)}.data-table th{text-align:left;padding:11px 18px;border-bottom:1px solid var(--color-border);color:var(--color-text-muted);font-weight:var(--weight-bold);font-size:var(--text-xs)}.data-table td{padding:13px 18px;border-bottom:1px solid var(--color-border)}.data-table tbody tr:last-child td{border-bottom:0}.data-table tbody tr:hover{background:var(--color-surface-soft)}.data-table .r{text-align:right}.row-link{cursor:pointer}.cell-name{font-weight:var(--weight-semibold)}.cell-sub{font-size:var(--text-xs);margin-top:2px}.th-sort{display:inline-flex;align-items:center;gap:var(--space-1);padding:0;border:0;background:none;font:inherit;color:inherit;cursor:pointer}.data-table th.r .th-sort{flex-direction:row-reverse}.th-sort:hover{color:var(--color-text)}.sort-indicator{transition:transform var(--duration-fast) var(--ease-out)}.sort-indicator-asc{transform:rotate(180deg)}.table-footer{display:flex;align-items:center;justify-content:space-between;gap:var(--space-3);padding:var(--space-2) var(--space-4) var(--space-2) var(--space-5);border-top:1px solid var(--color-border);color:var(--color-text-muted);font-size:var(--text-xs)}.table-pager{display:flex;align-items:center;gap:var(--space-1)}.table-pager .icon-btn{color:var(--color-text-muted)}.table-pager .icon-btn:hover:not(:disabled){background:var(--color-surface-soft);color:var(--color-text)}.table-pager .icon-btn:disabled{opacity:.35;cursor:default}.chevron-prev{transform:rotate(90deg)}.chevron-next{transform:rotate(-90deg)}.back-link{display:inline-flex;align-items:center;gap:4px;margin-bottom:var(--space-3);border:none;background:none;color:var(--color-text-muted);font-weight:var(--weight-semibold)}.back-link:hover{color:var(--color-text)}.back-link svg{transform:rotate(90deg)}.c360-id{display:flex;align-items:center;gap:var(--space-4)}.c360-name{font-size:var(--text-xl)}.c360-meta{margin:3px 0 0;font-size:var(--text-sm)}.grid-360{display:grid;grid-template-columns:340px 1fr;gap:var(--space-4);align-items:start}.col{display:flex;flex-direction:column}.kv{display:flex;justify-content:space-between;align-items:center;padding:9px 0;border-bottom:1px solid var(--color-border)}.kv:last-child{border-bottom:0}.kv-key{color:var(--color-text-muted)}.loyalty-balance{display:flex;align-items:flex-end;justify-content:space-between;margin-bottom:var(--space-2)}.loyalty-points{font-size:var(--text-3xl);font-weight:var(--weight-extrabold)}.traits{display:grid;grid-template-columns:1fr 1fr;gap:1px;background:var(--color-border);border-radius:0 0 var(--radius-lg) var(--radius-lg);overflow:hidden}.trait{background:var(--color-surface);padding:13px 15px}.trait-label{color:var(--color-text-muted);font-size:var(--text-xs);font-weight:var(--weight-bold)}.trait-value{margin-top:3px;font-size:var(--text-lg);font-weight:var(--weight-extrabold)}.consent-grid{display:grid;gap:var(--space-1);overflow-x:auto}.consent-row{display:grid;grid-template-columns:54px repeat(3,minmax(0,1fr));align-items:center;gap:var(--space-1)}.consent-col-head,.consent-row-head{color:var(--color-text-muted);font-size:var(--text-xs);font-weight:var(--weight-bold)}.consent-col-head{text-align:center}.consent-cell{display:flex;justify-content:center}.meters{display:flex;flex-direction:column;gap:6px;margin:var(--space-3) 0}.meter-row{display:flex;align-items:center;gap:var(--space-2)}.meter-key{width:12px;font-size:var(--text-xs);font-weight:var(--weight-bold);color:var(--color-text-muted)}.meter-segments{display:flex;flex:1;gap:3px}.meter-seg{flex:1;height:6px;border-radius:var(--radius-pill);background:var(--color-chart-track)}.meter-seg.is-on{background:var(--color-brand)}.meter-value,.churn-text{font-size:var(--text-xs);color:var(--color-text-muted);white-space:nowrap}.churn-meter{display:flex;align-items:center;gap:var(--space-2);margin-bottom:var(--space-3)}.meter-track{flex:1;height:6px;border-radius:var(--radius-pill);background:var(--color-chart-track);overflow:hidden}.meter-fill{display:block;height:100%;border-radius:var(--radius-pill)}.churn-low{background:var(--color-success)}.churn-medium{background:var(--color-warning)}.churn-high{background:var(--color-danger)}.clv-hint{margin:var(--space-2) 0 0;font-size:var(--text-xs)}.channel-chips{display:flex;flex-wrap:wrap;gap:6px;margin-bottom:var(--space-4)}.chip-toggle{background:var(--color-surface-soft);color:var(--color-text-muted);border:1px solid var(--color-border);font-family:inherit;cursor:pointer}.chip-toggle:hover{border-color:var(--color-border-strong);color:var(--color-text)}.chip-toggle.is-active{background:var(--color-brand-soft);color:var(--color-brand-strong);border-color:transparent}.timeline-more{display:flex;justify-content:center;margin-top:var(--space-4)}.timeline{list-style:none;margin:0;padding:0 0 0 28px;position:relative}.timeline:before{content:"";position:absolute;left:11px;top:5px;bottom:5px;width:2px;background:var(--color-border)}.timeline-row{position:relative;display:flex;gap:var(--space-3);padding-bottom:18px}.timeline-row:last-child{padding-bottom:0}.timeline-dot{position:absolute;left:-28px;width:24px;height:24px;border-radius:var(--radius-sm);display:grid;place-items:center;background:var(--color-surface-soft);border:1px solid var(--color-border);color:var(--color-text-muted)}.dot-buy{background:var(--color-brand-soft);color:var(--color-brand-strong);border-color:transparent}.dot-ok{background:var(--color-success-soft);color:var(--color-success);border-color:transparent}.dot-no{background:var(--color-danger-soft);color:var(--color-danger);border-color:transparent}.dot-info{background:var(--color-info-soft);color:var(--color-info);border-color:transparent}.timeline-body{flex:1}.timeline-head{justify-content:space-between}.timeline-title{font-weight:var(--weight-bold);text-transform:capitalize}.timeline-time{font-size:var(--text-xs)}.timeline-meta{font-size:var(--text-xs);margin-top:2px}.toast-region{position:fixed;right:var(--space-6);bottom:var(--space-6);z-index:60;display:flex;flex-direction:column;gap:var(--space-2);pointer-events:none}.toast{pointer-events:auto;display:flex;align-items:center;gap:var(--space-3);min-width:260px;max-width:380px;padding:var(--space-3) var(--space-4);border:1px solid var(--color-border);border-left:3px solid var(--color-border-strong);border-radius:var(--radius-md);background:var(--color-surface);color:var(--color-text);box-shadow:var(--shadow-lg);animation:toast-in var(--duration-base) var(--ease-out)}.toast-ok{border-left-color:var(--color-success)}.toast-danger{border-left-color:var(--color-danger)}.toast-info{border-left-color:var(--color-brand)}.toast-msg{flex:1}.toast-dismiss{display:flex;padding:0;border:0;background:none;color:var(--color-text-muted)}@keyframes toast-in{0%{opacity:0;transform:translateY(8px)}}.drawer-overlay{position:fixed;inset:0;z-index:50;display:flex;justify-content:flex-end;background:#23201b6b}.drawer-panel{display:flex;flex-direction:column;width:min(480px,100%);background:var(--color-surface);border-left:1px solid var(--color-border);box-shadow:var(--shadow-lg);animation:drawer-in var(--duration-base) var(--ease-out)}.drawer-head{display:flex;align-items:center;justify-content:space-between;gap:var(--space-4);padding:var(--space-5) var(--space-6);border-bottom:1px solid var(--color-border)}.drawer-head h2{font-size:var(--text-lg)}.drawer-close{display:flex;padding:var(--space-1);border:0;border-radius:var(--radius-sm);background:none;color:var(--color-text-muted)}.drawer-close:hover{background:var(--color-surface-soft);color:var(--color-text)}.drawer-body{flex:1;overflow-y:auto;padding:var(--space-6)}@keyframes drawer-in{0%{transform:translate(16px);opacity:0}}.ticket-meta{justify-content:space-between;margin-bottom:var(--space-4)}.profile-summary{display:flex;flex-direction:column;gap:var(--space-3);padding-top:var(--space-4);border-top:1px solid var(--color-border)}.profile-summary-head{justify-content:space-between}.profile-summary-name{font-weight:var(--weight-semibold)}.profile-summary-meta{margin:3px 0 0;font-size:var(--text-sm)}.profile-summary-order{margin:0;font-size:var(--text-sm)}.profile-summary-sub{margin:0;font-size:var(--text-xs);font-weight:var(--weight-bold);color:var(--color-text-muted)}.ticket-inline{align-items:flex-end}@media(max-width:1024px){.kpis,.grid-2,.grid-360{grid-template-columns:1fr}.timeline{max-height:70vh;overflow-y:auto}}@media(max-width:768px){.app-shell{display:block}.nav-toggle{display:inline-flex;align-items:center;min-height:44px;margin:var(--space-3) var(--space-4) 0;padding:0 18px;border:1px solid var(--color-border);border-radius:var(--radius-sm);background:var(--color-surface);color:var(--color-text);font-size:var(--text-sm);font-weight:var(--weight-bold);cursor:pointer}.nav-backdrop{display:block;position:fixed;inset:0;z-index:39;background:#23201b6b}.sidebar{display:none}.sidebar-open{display:block;position:fixed;inset:0 auto 0 0;z-index:40;width:min(280px,86vw);overflow-y:auto;box-shadow:var(--shadow-lg)}.shell-main{max-width:none}.utility-bar{flex-wrap:wrap;padding:var(--space-3) var(--space-4) 0}.main{padding:var(--space-4) var(--space-4) var(--space-6)}.nav-item{min-height:44px}}